Brilliant Earth

Luxury Sales Store Manager

San Jose, CA · Full-time

Sponsorship not specified$80k-$100kDetected 23 hours ago

CRMExcelCustomer SupportLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities.
This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance.
The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday.

Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.
Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
Provide ongoing training, coaching, and performance feedback to develop the team's skills and capabilities.
Participate in the sourcing and selection processes to build teams of high-performing talent.
Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment.
Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs.
Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction.
We are seeking a motivated and dynamic Luxury Sales Store Manager with strong business acumen to lead our team in achieving and exceeding sales goals.

Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
Excellent business acumen with the ability to analyze data and make strategic decisions.
Strong leadership abilities with the capacity to inspire and develop a high-performing team.
Exceptional communication skills, both written and verbal.
Robust CRM software experience.
Entrepreneurial spirit and self-starter mindset.
Commitment to respect and inclusion in the workplace.
Interest in socially and environmentally responsible organizations and products.
Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!

The targeted salary budget for this position is $80k - 100k annually.
This compensation budget range may be adjusted at any time at the discretion of the company.
Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

In addition, we offer competitive compensation and a robust benefits package, including:
Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education.
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments.

At Brilliant Earth, we're passionate about the employee experience.
That's why we offer an excellent training program and endless opportunities for career growth!
We offer consistent weekly hours, and 2 consecutive days off.
We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
At Brilliant Earth, we're committed to your well-being.

This listing is sourced directly from Brilliant Earth's careers page and normalized into a canonical job model.