Commure
Senior IT Support Engineer
Mountain View, CA · Senior
Sponsorship not specifiedDetected 1 day ago
NLPJiraValuationProcess ImprovementProcurementPatient CareLeadershipCommunicationMentoringPublic Speaking
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40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Over time, this role has a clear path toward formal people management as the team grows.
Responsibilities
- Act as the senior escalation point and technical mentor for IT Support Engineers/Specialists, setting the standard for troubleshooting quality and ticket hygiene
- Help shape hiring and onboarding for future IT Services hires, and informally coach/develop junior team members
- Service Delivery & Support Operations
- Serve as the escalation point for IT support issues across the organization
- Manage the IT Service Desk in Jira Service Management (JSM), including ticket workflows, automations, and CSAT tracking
- Own onboarding/offboarding workflows for employees, including account provisioning, hardware issuance, and access management
- Manage the device lifecycle program, including hardware procurement, and legal hold procedures
- Maintain an admin access tier framework and software/app ownership tracking
- Manage end-user communications
Requirements
- You'll operate with a high degree of autonomy, partnering closely with the Sr.
Compensation
- Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions.
Benefits
- Coordinate with extended/offshore IT Ops support resources to ensure global coverage and consistent process
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This listing is sourced directly from Commure's careers page and normalized into a canonical job model.