Bruno
Sales Operations Lead
Oconomowoc, WI, US
Sponsorship not specifiedDetected 2 days ago
SalesforceSalesResearchLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft Office
About the role
- include project coordination, reporting, process monitoring, root-cause analysis, problem-solving, system administration, documentation, and implementation of policies and procedures.
- Assist with prioritizing work, resolving issues, and ensuring responsibilities are completed accurately and efficiently.
- Provide the Sales Operations Manager with feedback regarding team performance, workload, development needs, and operational concerns.
Responsibilities
- Overview The Sales Operations Lead supports the effectiveness and efficiency of the Sales organization by coordinating sales operations activities, improving processes, maintaining critical business systems, and overseeing the daily sales operational workflow.
- This position coordinates key administrative and operational functions that support the Sales team and helps ensure work is completed accurately, consistently, and on time.
- Provide day-to-day leadership, guidance, training, and operational support to Sales Operations and administrative team members.
- Provide support to the daily workflow of the Sales Operations inbox and work queues that include Salesforce Accounts, Contacts and Ship To maintenance Objects.
- Review sales support workflows and recommend improvements that increase efficiency, accuracy, productivity, and consistency.
- Prepare, review, maintain, and distribute reports, correspondence, spreadsheets, presentations, charts, and related materials.
- Develop and maintain reporting procedures that provide accurate and timely information to management and the Sales team.
- Maintain departmental records, reference materials, procedures, and business documentation.
- Maintain accurate information within Salesforce, Epicor, Formstack, and other business systems used by the organization.
- Perform assigned Salesforce Administrator duties, including user support, system configuration, data maintenance, reporting, troubleshooting, testing, and documentation.
Requirements
- Bachelor's degree in business administration, sales, marketing, communications, information systems, or a related field required.
- Minimum of five years of experience in sales support, sales operations, administration, or a related role.
- Experience using Microsoft Office, Salesforce, Epicor, Formstack, and related business applications required.
- While performing the duties of this job, the employee is regularly required to sit
Compensation
- Support annual strategic goals, software upgrades, system implementations, and corporate initiatives.
Benefits
- Provide departmental coverage and operational oversight in the absence of the Sales Operations Manager and Receptionist/Sales Admin, as assigned.
- Additional Responsibilities Provide backup reception coverage and support other administrative business activities, as needed.
Company info
- Research and respond to operational questions and requests from employees, managers, customers, and business partners.
This listing is sourced directly from Bruno's careers page and normalized into a canonical job model.