Harvey
Head of Customer Success, Enterprise
San Francisco
Sponsorship not specified$276k-$325kDetected 23 days ago
LLMsAgentic AIProduct ManagementProduct StrategyAccount ManagementCustomer SuccessLeadership
About the role
- This is a senior leadership role that reports directly to the
Responsibilities
- Team Building & Development: Recruit, coach, and develop a high-performing team of Enterprise CSMs and CS Leaders.
- Set clear expectations, run effective operating cadences, and manage performance with rigor.
- Customer Outcomes & Retention: Own net revenue retention (NRR), adoption, and renewal targets for the Americas enterprise book of business. Partner with Sales leadership to drive expansion and ensure seamless post-sale handoffs.
- Executive Engagement: Personally engage with C-suite stakeholders at Harvey's most strategic accounts - General Counsels, Chief Knowledge Officers, Managing Partners - to build lasting executive relationships and drive strategic alignment.
- Deep experience building and leading teams of 10+ across multiple segments (enterprise, majors) and geographies (US, Canada, LATAM).
Requirements
- 10+ years of experience in customer success, account management, or strategic consulting, with at least 5 years managing and scaling CS teams in an enterprise SaaS environment.
Nice to have
- Experience in legal technology, professional services, or selling into law firms and corporate legal departments is strongly preferred.
Compensation
- $276,000-$325,000
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Benefits
- A collaborative, high-intensity work environment that promotes growth, learning, and development.
Company info
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.