Writer
Support engineer
New York City, NY · Full-time
Sponsorship not specifiedDetected 1 day ago
PythonAWSGCPGrafanaDatadogRESTLLMsAgentic AIProduct ManagementProduct StrategyJiraSalesforceCustomer SuccessCustomer SupportCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- 🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work.
- Our vision is to expand human capacity through superintelligence.
- And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation.
Responsibilities
- Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
- Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
- Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
- Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
- Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times
Requirements
- Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
- Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
Compensation
- Annual work-life stipends for:
Benefits
- Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
Company info
- Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
Visa & Work Authorization
- in, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law
This listing is sourced directly from Writer's careers page and normalized into a canonical job model.