Stifel
Registered Client Service Associate
Bowling Green, KY, US
Sponsorship not specifiedDetected 1 day ago
ExcelCustomer SupportResearchCommunicationCritical ThinkingTime ManagementMicrosoft Office
About the role
- Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.
- Provide quotes and other account-related information to assist clients.
Responsibilities
- The Client Services Associate (Registered) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the FA(s).
Requirements
- Work with the FA(s) and the client in obtaining the required documents based upon the type of account(s) established.
- Organize and assist in the maintenance of complete client account and trade- related records for the FA(s) and certain required files for the branch office.
- Knowledge of administrative and clerical procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology.
- Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
- Knowledge of principles and processes for providing exemplary customer and personal services.
- Communication Skills - The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette.
- About Stifel Stifel is more than 130 years old and still thinking like a start-up.
- Let's talk about how you can find your place here at Stifel, where success meets success.
- 2 years investment industry experience
Benefits
- At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Company info
- a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.
- What You'll Be Doing The Client Services Associate (Registered) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and advertisements, provides overall customer service support to clients, may enter trades as directed by the FA(s).
- What We're Looking For Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
- Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
- Provide reports and other information to FA(s), as requested.
- Perform calling activities, not limited to existing clients, using scripts approved by a principal of Advertising and Graphics.
- Registered Client Service Associates may highlight a service or product but may not discuss products or investments beyond a point that the discussion becomes a solicitation where the specific appropriateness of the investment or the suitability of the client becomes a factor.
- Accept and enter unsolicited orders from clients in states in which they are registered and may enter orders received directly from a FA who is registered in the client's state of residence.
- Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
- Perform various administrative duties (i.e., typing, filing, answer phones, mailing documents/letters, etc.) and other duties and projects as assigned by the FA and/or Branch Manager.
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Stifel's careers page and normalized into a canonical job model.