Mastercard

Mastercard

Director, GBSC Operations Excellence and Value Delivery

O'Fallon, Missouri · Director · Part-time

Sponsorship not specified$142k-$234kDetected 4 days ago
Stakeholder ManagementProcess ImprovementPerformance ManagementLeadershipCommunicationProblem Solving

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 52 green-card filings in this occupation, 92% were for a worker who already held the job.

Green-card follow-through: 100%

Of 36 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 481 days.92% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

20 transfer filings in the last year, covering 20 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Translate the SMP multi-year transformation strategy into actionable roadmaps, milestones, and outcomes.
  • Coordinate cross-functional service integrations, operating model changes, and growth initiatives.
  • Establish governance for effective prioritization, decisions, and execution across the vertical.

Responsibilities

  • Oversee initiatives that optimize processes, expand services, improve productivity, and enable scale.
  • Partner with technology teams on digital, automation, analytics, and AI solutions that improve efficiency, scale, and quality.
  • Lead continuous improvement and foster innovation, accountability, and operational excellence.
  • Own SMP intake management and governance across projects, processes, inquiries, compliance, and performance.
  • Partner across GBSC to set global standards, monitor adoption, and improve continuously.
  • Own SMP performance management, including KPIs, scorecards, reporting, and reviews.

Nice to have

  • 10+ years of leadership experience in operations, transformation, consulting, business management, shared services, or related fields.
  • Strong operational and analytical acumen with experience translating performance, capacity, and service delivery insights into business outcomes.
  • Experience leading large-scale transformation, process optimization, and organizational change initiatives.
  • Deep understanding of governance, risk management, controls, and operational excellence practices.
  • Exceptional stakeholder management, communication, and executive presentation skills.
  • Strong problem-solving and decision-making capabilities with a demonstrated ability to navigate ambiguity and competing priorities.
  • Proven track record leading operational excellence, transformation delivery, performance management, governance, or business management functions at enterprise scale.
  • Demonstrated success managing complex cross-functional programs and delivering measurable business value.

Skills

  • Experience in performance management frameworks, KPI development, scorecards, and operational reporting.

Compensation

  • In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions dependi

Benefits

  • Maintain executive reporting on service performance, operational health, transformation, and value realization.

Company info

  • We are seeking a Director, GBSC Operations Excellence and Value Delivery for the Sales, Marketing and Product (SMP) team under GBSC to lead operational performance, governance, transformation, continuous improvement, and strategic delivery.
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This listing is sourced directly from Mastercard's careers page and normalized into a canonical job model.