Grubhub Holdings Inc.

Associate Account Manager, SMB

Chicago, USA

Sponsorship not specified$38k-$48kDetected 50 days ago

Outbound SalesCustomer SupportZendeskCommunicationCollaborationProblem Solving

About the role

There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in.
Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.
About The Opportunity As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization.

Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud.
Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners.
You will effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience.
In addition to managing your book of business, you will also be responsible for a round-robin queue. Your responsibilities here include resolving partner issues, answering questions, and updating account information as needed.

Must successfully complete training for this role and demonstrate proficiency in the material learned

$38,000 - $48,000 ($48,000 - $60,000 OTE Range )
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located.

For this role, we offer uncapped commission with a base salary range as outlined below.

We offer a competitive salary package including equity and 401K.
Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion.

As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

If you need an accommodation during the interview process, please let your recruiter know.

This listing is sourced directly from Grubhub Holdings Inc.'s careers page and normalized into a canonical job model.