Popstroke JOB Board 1924

Popstroke JOB Board 1924

Director of Membership Operations

Plano, TX · Director

Sponsorship not specified$60k-$75kDetected 20 days ago
LeadershipCommunicationMentoring

About the role

  • At PopStroke, every team member has limitless potential to become who they want to be.
  • We encourage bold ideas, celebrate growth, and believe that when you're supported, challenged, and trusted, you rise.
  • We solve problems together, jump in, and move the needle every day because we care.

Responsibilities

  • About PopStroke PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum.
  • We aren't here to simply run venues - we're here to build something special together.
  • We lead with ownership, back each other up, and never lose sight of the fun along the way.
  • This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.
  • We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.
  • Own It Live your role with an owner's mindset.
  • We take pride in our work, hold ourselves accountable, and treat the business like it's our own.
  • As a member of the Field Excellence Team, this role serves as the operational champion for membership-traveling extensively to support venues, launch new initiatives, identify best practices, and inspire teams to create exceptional member experiences.

Nice to have

  • Director of Field Excellence What Success Looks Like Membership is consistently executed across all PopStroke venues.
  • Team members confidently communicate the value of membership to every guest.
  • New stores launch with strong membership performance from Day One.
  • Best practices are identified, celebrated, and scaled across the organization.
  • Ensure membership standards, initiatives, and programs are executed consistently company-wide.
  • Best Practice & Performance Identify high-performing venues and scale successful practices throughout the organization.
  • Spotlight innovative membership ideas and celebrate success across the field.
  • Conduct operational assessments and provide actionable recommendations.

Compensation

  • $60k-$75k

Benefits

  • We leave things better than we found them.

Company info

  • We are hands-on, problem solvers that jump in and become part of the solution.
  • This leader transforms strategy into execution, ensuring membership becomes part of the daily rhythm of every PopStroke location.
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