Later

Revenue Operations Manager - Customer Operations

Chicago, Illinois, United States · Vp

Sponsorship not specified$30k-$60kDetected 82 days ago

Data VisualizationAccessibilityProject ManagementSalesforceInfluencer MarketingSalesForecastingLeadershipCommunicationCollaboration

About the role

By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing's most visible investments.
To comply with local legislation and ensure transparency, we share salary ranges on all job postings.
Salary Range: $ 130,000 - 140,000 USD #LI-Remote Where we work: We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA.

Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
Own the metrics that answer "did we deliver what we sold, and was it efficient?" at the campaign, customer, and portfolio level.
Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
Build pipeline-to-capacity forecasting models that give Services 30-60-90 day visibility into incoming workload.
Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.
Identify friction, bottlenecks, and inefficiencies across customer operations and build scalable, repeatable solutions.
Define SLAs, efficiency benchmarks, and operational standards that drive consistency across Sales, Customer Operations, and product lines.
Operational Process Design & Customer Infrastructure
Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
Support the systems infrastructure that enables Account Directors, CSMs, and Delivery teams to operate from a shared source of truth.

4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
An analytical mindset with the ability to translate data into insight-and insight into action.
Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)
Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
Comfort operating in ambiguity and a bias toward building structure where it doesn't yet exist.
How you work:
Driven by Impact: You deliver results that matter-prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast-challenging the status quo with a mindset of improvement.

Understanding of services delivery, agency operations, or delivery-based business models
experience in the creator economy or marketing industry is a plus.

$ 130,000 - 140,000 USD
Where we work:
We have offices in Boston, MA
and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit.

A unified customer health measurement framework-built in partnership with your RevOps counterparts-that works across all brand product lines.
Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age.

We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA.
For select positions, we are open to hiring fully remote candidates.
We post our positions in the location(s) where we are open to having the successful candidate be located.
Partner with Services, Client Success, and Finance leadership to define what "healthy" looks like and implement early warning systems when campaigns or customers drift off track.
Design, document, and continuously improve the workflows that move customers from sale through delivery completion.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

This listing is sourced directly from Later's careers page and normalized into a canonical job model.