Ingram Content Group
Client Services Coordinator
La Vergne, TN, United States
Sponsorship not specifiedDetected 47 days ago
Customer SuccessCustomer SupportProblem SolvingCritical Thinking
About the role
- Ingram Content Group (ICG) is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville.
- At Ingram, our publisher-facing business offers more than just traditional wholesale services.
- It offers fully integrated and relevant solutions for client publishers.
Responsibilities
- Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
- Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
- Support the drive for sales growth via effective execution of upselling.
- Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
- Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Requirements
- 1 year customer/client service experience
Nice to have
- Preferred Skills:
Skills
- Bachelor's degree
- Customer-facing experience
- Experience using critical thinking and problem-solving skills
Compensation
- $18.35/hr - $22.20/hr.
- This range represents the anticipated low and high end of the salary for this position.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- Encouraged continued education with our tuition reimbursement program
- Wellness program with access to onsite gym and basketball court for associates
Company info
- Acts as the primary and oftentimes sole point of contact for customers.
- Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
- Attend recurring virtual meetings with customers to provide white-glove level of service and support.
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This listing is sourced directly from Ingram Content Group's careers page and normalized into a canonical job model.