Ooma
Senior Engineer
Sunnyvale, California · Senior
Sponsorship not specified$105k-$135kDetected 65 days ago
Customer SupportVoIPCommunicationCollaborationProblem Solving
About the role
- You'll play a key role in bridging real-world customer environments with internal development by troubleshooting advanced issues, participating in proof-of-concept work, and ensuring solutions are practical, scalable, and reliable.
- Debug and resolve complex field issues, driving them through to timely resolution
- Provide clear, actionable feedback to improve product quality and reliability
Responsibilities
- Partner with engineering teams to identify product deficiencies and develop effective solutions
- Review and validate test setups to ensure alignment with customer environments and real-world use cases
- Execute testing, system integration, and Level 4 support for escalated customer issues
- Collaborate cross-functional to support the development of new features and bug fixes.
- Leverage AI tools to improve support productivity, streamline workflows, and reduce resolution times
Requirements
- 8+ years of experience working with VoIP
- Familiarity with modems, alarm systems, and related technologies
- Strong expertise in VoIP protocols and advanced diagnostics, including SIP traces, PCAP analysis, and signaling logs
- Familiarity with alarm signaling formats such as SIA8, SIA 20, Contact ID, SK 4/2, BFSK 14 and BFSK 23
- Familiarity with Modem over IP technologies, including Voice Band Data and Modem Relay
- Experience using scripting or automation to streamline workflows and repetitive tasks
- Ability to navigate evolving priorities and adapt to changing customer and technical needs
Skills
- Proven background in system integration across voice systems, modem technologies, and fire alarm platforms
- Clear communicator with strong collaboration, organization, and problem-solving skills #LI-OP1
Compensation
- And, you'll receive competitive compensation, benefits and generous company perks.
Benefits
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents <ul class="p-rich_text_l
- And, you'll receive competitive compensation, benefits and generous company perks.
Company info
- Experience We're Looking For:
This listing is sourced directly from Ooma's careers page and normalized into a canonical job model.