Modivcare

Provider Relations Manager I

Orange, CA

Sponsorship not specified$53k-$71kDetected 15 days ago

ExcelPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Are you passionate about making a difference in people's lives?
If so, this opportunity may be the right fit for you!
Modivcare's positions are posted and open for applications for a minimum of 5 days.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Ability to lift and transport items weighing up to [15-25] pounds, if required by the position.
Ability to safely operate a motor vehicle for extended periods of time.
Ability to enter and exit a vehicle multiple times throughout the workday.
Ability to sit for prolonged periods while driving and while performing office-based work.
Ability to use a computer, keyboard, mouse, telephone, and other standard office equipment.
Ability to communicate effectively in person, by telephone, and electronically.
Ability to occasionally bend, stoop, reach, and carry work-related materials.
Ability to travel locally within the assigned service area and occasionally outside the area, if needed.

Utilizes data across multiple systems to identify the root cause and take action to resolve within the network.
Makes decisions relating to provider relationships.
Escalates problems that require input from cross-functional teams or senior leadership.
Acts as a subject matter expert in provider relations, offering guidance and mentorship to more junior team members.
Participates in other projects or duties as assigned.
Travel requirement of 70% to meet with transportation providers, attend industry events, and visit various markets.
Bachelor's Degree required.
Three (3) plus years of experience.

Remaining work time is spent in an office, home office, or other administrative setting.
Position may require a flexible schedule to meet operational or client needs.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Parental Leave

Manages transportation execution across all modes for assigned area of responsibility.
Manages provider relationships at a local and regional level.
Identifies opportunities for improvement through ongoing provider communication.
Conducts training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc.
Drives performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance) and provider performance against Perfect Trip expectations (Trip acceptance, On Time to pick/depart, On Time to Destination, Digital Compliance, Reroutes and Complaints).

This listing is sourced directly from Modivcare's careers page and normalized into a canonical job model.