DDN
Sr. Renewals Analyst
Remote - California · Senior
Sponsorship not specifiedDetected 11 hours ago
SalesforceSalesAccount ManagementForecastingExcelResearchLeadershipCommunicationOrganizational Skills
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You will play a critical role in maximizing customer retention and revenue predictability while enabling our front-line sales teams to focus on high-value customer relationships.
Responsibilities
- Partner with Enterprise and Strategic field sales representatives to support large-account renewal cycles end-to-end from primarily a back-office perspective.
- Create, update, and maintain renewal opportunities in Salesforce, ensuring pipeline hygiene, accurate forecasting, and complete stage progression.
- Monitor upcoming renewals, proactively flag at-risk accounts, and coordinate internal resources (field teams, CAMs, Support) to support successful outcomes.
- Utilize basic AI tools to streamline document generation, data summarization, email drafting, and internal research, improving speed and quality of support.
- Maintain clean and accurate customer and opportunity data within Salesforce
- drive data quality initiatives across the renewal book of business.
- Collaborate cross-functionally with Field Sales, Support, Partners, and Deal Desk to resolve blockers and accelerate renewal close rates.
Nice to have
- Generate accurate, timely quotes and proposals for renewals, expansions, and multi-year agreements using Salesforce and internal quoting tools.
- Track and report on key renewal metrics including customer retention rate, renewal rate, and time-to-renew
- surface insights and trends to leadership.
- Customer Retention Rate - Customer growth as measured by renewals + new sales activity
- Renewal Rate - Dollar and logo renewal attainment against targets
- Time to Renew - Average cycle time from renewal initiation to close (efficiency & velocity)
- 5+ years of experience in a SaaS sales support, renewals, deal desk, sales operations, or account management role (preferably supporting enterprise/strategic accounts).
- Proficiency in Salesforce (Sales Cloud) - opportunity management, quoting (CPQ), reporting, and data hygiene best practices.
This listing is sourced directly from DDN's careers page and normalized into a canonical job model.