Xylem
Branch Operations Specialist
Malvern, Pennsylvania
Sponsorship not specified$25k-$32kDetected 5 hours ago
ExcelSAPLogisticsERPCommunicationCollaborationOrganizational SkillsMicrosoft Office
About the role
- Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
- As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
- We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities
- Manage inbound phone calls, online inquires and customer walk-ins
- Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
- Ability to document tasks in process flows
- Reviews autorenewals of contracts and supports contract additions identified by branch staff
- Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
- Supports branch staff in compiling metrics
- Create and maintain safe working environment and culture within the organization
- This role can support various business units and is critical to ensure proper documentation, payment, and resolution of customer issues.
Requirements
- Ability to handle non-routine, complex tasks
- Computer proficiency in relevant software systems (e.g., STEEB, SAP, Microsoft Office, Outlook, Word, Excel, & PowerPoint).
- Demonstrated ability to troubleshoot logical processes
- limited guidance required for complex tasks
- Ability to understand concepts in execution and strong organizational skills
- Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
- Able to collaborate with other disciplines
- Understanding of general business concepts
- Excellent communication skills for interacting with all levels of the organization and external customers.
- Fluency in relevant ERP systems
- Basic understanding of typical IT business tools
- Ability to work independently and as part of a team.
Nice to have
- High school diploma or equivalent plus 2 years of applicable work experience
Compensation
- The estimated pay range for this position is $25-32.
Benefits
- We offer a full benefits package to include Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other miscellaneous benefits.
Company info
- Strong collaboration with customers and branch staff on dealing with issues
- Obtain and updates forms of payment to process for service orders from customers
Visa & Work Authorization
- Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues
This listing is sourced directly from Xylem's careers page and normalized into a canonical job model.