BCM One

Service Delivery Engineer, Pure IP

Blue Bell, Pennsylvania, United States

Work authorization requiredDetected 33 days ago

WiresharkVoIPCommunicationCollaborationProblem Solving

About the role

BCM One is looking for a Service Delivery Engineer to join our Pure IP Engineering team.
From SIP trunking and Microsoft Teams Direct Routing to Zoom and Webex integrations, you'll help businesses stay connected by delivering secure, reliable, and scalable communication solutions.
You will also help ensure internal systems remain accurate for billing, reporting, and operational continuity.

Responsibilities

Manage and execute number porting activities, including pre-configuration, testing, and validation to ensure services are successfully integrated into the network.
Monitor and manage service delivery tickets through ServiceNow, prioritizing work based on port schedules, customer needs, and regional handoffs in a "follow-the-sun" model.
Work closely with global service delivery, support, and technical delivery teams to ensure seamless customer experience and knowledge sharing across regions.
Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
This role works closely with cross-functional teams, including Service Delivery Managers, Account Managers, and Support teams, to troubleshoot, optimize, and seamlessly hand off services.
8:00 a.m. to 5:00 p.m. Eastern Time, with flexibility to support west-coast needs.
We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.
In addition, we host various regional team-building gatherings throughout the year.
We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Nice to have

5+ years of experience in SIP, VoIP, or telecom-focused technical roles.
Foundational knowledge of IP networking and/or VoIP.
Familiarity with SIP messaging call flows, with experience troubleshooting voice issues
packet capture is a plus.
Experience supporting or working with SBCs environments and/or voice platforms used for enterprise communications
hands-on configuration is a plus.
Experience participating in testing, validation, or troubleshooting
creating test plans applicable to the service provisioned is a plus.

Benefits

We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean.
Comprehensive medical, dental, and vision insurance
Company-provided life and disability insurance
Paid holidays and vacation time

Company info

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story
over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.
BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure.
BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry.
Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry.
We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting.
We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference.
And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential.
At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.
Why BCM One:

Equal opportunity

Equal Opportunity Employer.

Visa & Work Authorization

Candidates must reside in and be authorized to work in the United States.

Apply directly at BCM One →Create a free account for alerts like this View BCM One immigration profile

This listing is sourced directly from BCM One's careers page and normalized into a canonical job model.