Wave HQ

Wave HQ

Group Product Manager

Toronto, Ontario

Sponsorship not specifiedCAD 126k-CAD 201kDetected 7 days ago
A/B TestingProduct ManagementProduct StrategyOKRsRecruitingCustomer SuccessResearchLeadershipCommunicationCollaborationMentoring

About the role

  • We work in an environment buzzing with creative energy and inspiration.

Responsibilities

  • Partner with Product and business leaders to identify opportunities where technology, human expertise, and service delivery can drive improved customer outcomes, adoption, retention, and satisfaction.
  • Partner closely with Product, Engineering, Design, Data, Customer Success, Operations, and other business leaders to deliver cohesive customer experiences and drive measurable business outcomes.
  • Translate strategy into execution by helping teams make effective trade-offs, prioritize investments, and deliver against product outcomes.
  • Inspire, align, and influence across functions, successfully navigating dependencies, ambiguity, and organizational complexity to deliver value for customers and the business.
  • Identify and leverage AI-enabled capabilities and workflows to improve customer experience, product velocity, and quality in ways that align with business priorities and deliver measurable impact.
  • Lead and develop a team of Product Managers, providing coaching, direction, and growth opportunities while fostering a culture of accountability, collaboration, and continuous improvement.
  • Demonstrated ability to partner across Product, Customer Success, Operations, Design, Engineering, and Data teams to deliver cohesive customer experiences and business outcomes.
  • Strong people leadership experience, including leading Product Managers, developing talent, setting priorities, and building high-performing teams.
  • Excellent written, verbal, and interpersonal communication skills, with the ability to influence senior stakeholders, align cross-functional teams, and drive decision-making in complex environments.
  • Strong business acumen, including experience building business cases, evaluating tradeoffs, and aligning product investments to customer value, company priorities, and financial outcomes.

Requirements

  • No matter where you are or how you get the job done, you have what you need to be successful and connected.
  • The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.

Compensation

  • CAD 126k-CAD 201k

Benefits

  • This leader will drive product vision, execution, and organizational alignment while building highperforming teams and delivering measurable customer and business outcomes.
  • Define and lead the product vision, strategy, roadmap, OKRs, and success metrics for your product area, ensuring alignment with company objectives, customer needs, and long-term business strategy.
  • Craft business cases, understand financial impacts, and define and execute business and customer benefit OKRs.
  • Use qualitative and quantitative insights to identify opportunities, measure impact, and drive learning.
  • Foster a culture of continuous improvement through retrospectives, learning, coaching, operational excellence, and ongoing refinement of product practices and ways of working.
  • Proven experience defining and executing product vision and strategy for complex customer-facing products, services, or platforms.
  • Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Data-related field, or a related discipline, or the equivalent through a combination of education and relevant work experience.

Company info

  • At Wave, we help small businesses to thrive so the heart of our communities beats stronger.
  • The Group Product Manager is a strategic product leader responsible for defining and scaling product experiences that help customers successfully achieve outcomes across their lifecycle.
  • Define and evolve product experiences that thoughtfully blend digital capabilities with human-assisted services, ensuring customers have a seamless and consistent experience throughout their journey.
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This listing is sourced directly from Wave HQ's careers page and normalized into a canonical job model.