Orion180 Insurance Services LLC
Customer Experience Technical Representative
Irving, TX
Sponsorship not specifiedDetected 11 hours ago
Customer SupportCommunicationProblem Solving
About the role
- Join our Team as Customer Experience Technical Representative and become a key player in bridging the gap between technology and customer experience.
- You will guide customers through product setup, troubleshoot technical issues, review property inspection data, and ensure accuracy and compliance across all touchpoints.
- This is a dynamic and fast-paced position where technical aptitude and customer focus go hand-in-hand.
Responsibilities
- Property Review & Inspection Conduct digital quality assurance for self-home inspections: review photos, validate accuracy, and document anomalies.
- Customer Support & Technical Troubleshooting Assist homeowners and contractors with installation, setup, and usage of PryzmIQ and AWTOS.
- Troubleshoot technical issues (connectivity, alerts, device pairing) and deliver easy-to-follow solutions.
- Collaborate with internal teams and escalate complex cases when necessary.
- Communicate professionally via phone, email, and text to address inquiries and follow up on inspections Deliver a "white-glove" customer experience by keeping interactions clear, positive, and supportive.
- Documentation & Feedback Document calls, findings, and resolutions to support product improvement.
- review photos, validate accuracy, and document anomalies.
- Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.
Requirements
- While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs).
Nice to have
- Familiarity with property insurance processes or home inspection is a plus.
- bachelor's degree preferred.
- High School Diploma or GED required
Skills
- Excellent written and verbal communication skills.
- Strong problem-solving ability and technical aptitude.
- Ability to multitask and adapt in a fast-paced environment.
- High attention to detail and organizational skills.
- A proactive, self-driven approach to learning and continuous improvement.
- Flexibility to work varying shifts onsite to accommodate multiple time zones.
- Results-driven office where your contributions make a real impact.
Compensation
- Competitive base pay and performance bonuses.
Benefits
- Medical, dental, vision, 401k, paid holidays, PTO and more!
- Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Company info
- Join Our Team & Make an Impact!
- At Orion180, we don't just meet expectations, we exceed them.
- If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
- Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.
- At Orion180, we don't just stand out for what we do; we shine because of how we do it.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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