ican
Patient Experience Representative
Bellevue, Washington
Sponsorship not specifiedDetected 6 days ago
Customer SupportEHR/EMRCommunicationMentoring
About the role
- Are you passionate about making a genuine difference in families' lives?
- Do you thrive in a dynamic, collaborative environment where play, kindness, and purpose guide every action?
- Our passionate, multi-disciplinary team works collaboratively with children and their families to unleash each child's potential through innovative, evidence-based therapy.
Responsibilities
- Own the front desk experience: Keep a tidy, welcoming space and set a positive tone for all who enter.
- Coordinate patient schedules: Master multitasking as you schedule, reschedule, and support timely, accurate appointments for our children and families.
- Support quality care: Facilitate the intake process, maintain detailed records, and help families navigate billing with care and clarity.
- Solve problems and celebrate wins: Collaborate with therapists and colleagues to proactively address families' needs and create joyful experiences.
- Join ICAN Children's Therapy and help build a future where children can shine their brightest!
- We foster a vibrant workplace that empowers team members to lead, grow, and create positive impact-together.
- Master multitasking as you schedule, reschedule, and support timely, accurate appointments for our children and families.
- Facilitate the intake process, maintain detailed records, and help families navigate billing with care and clarity.
- Collaborate with therapists and colleagues to proactively address families' needs and create joyful experiences.
Requirements
- Familiarity with office technology (phone, copier, printer, EHR or scheduling systems)
- Proven record of reliability and professionalism.
- Background check required.
- As a Patient Experience Representative, you are the heartbeat of our front desk and the first step in every family's journey with ICAN.
- Experience in a medical, reception, or customer service setting (medical scheduling a plus)
- Proven record of reliability and professionalism. Background check required.
- Able to manage multiple tasks and timelines with grace under pressure
- Why ICAN?
- Growth Opportunities: We're committed to developing your potential and promoting from within.
- A Mission That Matters: Every day, your work helps kids and families.
- Inclusive Culture & Teamwork: We celebrate your unique strengths and play, fast, kind, and together!
Nice to have
- Confident in English (oral & written)
- extra languages are a plus!
Benefits
- (Health insurance, 401k, PTO, professional development, mentorship)
- You genuinely love building relationships and learning each family's story.
Company info
- We celebrate your unique strengths and play, fast, kind, and together!
- At ICAN, we believe every child deserves to thrive.
- As part of our
Equal opportunity
- ICAN Screening Questionnaire
- ICAN Children's Therapy is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- equal opportunity employer.
This listing is sourced directly from ican's careers page and normalized into a canonical job model.