Overview Vinik Sports Group (VSG)
Manager, Guest Experience
Tampa Bay Lightning · Part-time
Sponsorship not specifiedDetected 31 days ago
AccessibilityBudgetingExcelLeadershipAdaptabilityMicrosoft Office
About the role
- The Guest Experience team are kind, curious, competent, and compassionate people.
- We respect our guests, want them to have a fantastic time in our venues, whether watching Lightning Hockey, Legendary Concerts, or USF Athletics.
- It is our mission for each guest that visits one of our venues to experience the best memories to be made in the sports and entertainment industry.
Responsibilities
- Excellent ability to establish rapport and the ability to build strong interpersonal relationships with direct reports, colleagues, and senior leadership
- Serve as an advocate for frontline direct reports and ensure they have all resources to successfully perform their job duties.
- Manage and schedule the Guest Experience Office Assistant and Front Desk Receptionist
- Manage the Lost and Found Program (this includes but is not limited to; logging items in ABI, storing valuables and objects in a locked area and providing the item back to the rightful owner)
- Perform other duties as needed
Requirements
- Brings 3-5 years of leadership experience in managing staff
- Minimum of 2-3 years of experience in a Guest Experience role, preferably in the Sports and Entertainment Industry
- Ability to remain calm and focused during times of stress and is extremely adaptable
- Ability to communicate clearly in a professional manner both verbally and written
- Ability to meet tight deadlines, multi-task proficiently, work well under pressure with attention to detail and be creative with solutions to guests needs
- Ability to relate to a diverse guest and employee base
- Proficiency in Microsoft Word, Excel, and Outlook
- Knowledge in incident management software
- Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
Nice to have
- Bachelor's Degree preferred in Sports and Entertainment Management or relevant focus
- Knowledge of ABIMM preferred
Compensation
- Approximate number of events worked per year: 100+
- Develop and deliver department specific training annually or as needed
Benefits
- Bring to life the service vision of a world-class organization while being an excellent steward of finances and budgeting
- Ability to fully understand the intricacies of each event to generate an event coverage calendar.
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