Democorp

Democorp

Senior Security Engineer

Chicago · Senior

Sponsorship not specifiedDetected 259 days ago
CybersecuritySOC OperationsAccount ManagementTCP/IPFirewallVPNMentoring

About the role

  • The Senior Security Engineer works in Optiv's 24x7x365 Security Operations Center as a member of the Managed Security Services team.
  • The Senior Security Engineer uses technical knowledge on a number of security technologies to analyze and respond to security threats from various security platforms and technologies.
  • This position also has a main function of VPN management.

Responsibilities

  • Responsible for initial triage of incoming client issues. Address basic MSS and support-based client configuration issues and alerts. Will also handle the most complex issues and alerts escalated to them by SOC Technicians, and SOC Engineer I and II employees.
  • Support, troubleshoot, configure, manage, and upgrade FW, NIDPS, UTM, VPN, WAF and a wide variety of other security products.
  • Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
  • Perform technical account management duties for specific strategic clients.
  • Perform other duties as assigned.

Skills

  • Analyze and respond to security threats from various security platforms and technologies.
  • Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
  • Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
  • Adhere to established MSS policies, procedures, and security practices.
  • Resolve problems independently and understand escalation procedures.
  • May be dispatched to customer sites to assist and/or facilitate repair or installation of supported products.
  • Responsible for major MSS client environmental changes including upgrades.
  • Create custom documentation for internal and external needs.

Company info

  • Document actions in ticketing system to effectively communicate information internally and to customers.
  • Respond to needs and questions of customers concerning their access to network resources through their managed device.
Apply directly at Democorp →Create a free account for alerts like thisView Democorp immigration profile

This listing is sourced directly from Democorp's careers page and normalized into a canonical job model.