ControlUp

Technical Relationship Manager, Americas

USA

Sponsorship not specified$12k-$15kDetected 106 days ago

PowerShellAzureAgentic AIHRISLeadershipCommunicationCollaborationTime Management

About the role

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp's solutions.
Who We're Looking For ControlUp TRMs are experienced IT professionals with a deep understanding of end user technology and IT operations.
They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp's solutions, influencing customers to fully leverage the platform.

ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
This role is instrumental in ensuring a seamless customer journey-from initial design and onboarding through ongoing adoption, expansion, and optimization.

Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
Hands-on experience with desktop management.

Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work
Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies.
PowerShell scripting skills.

You'll work with a diverse team spanning the US, EMEA, and Israel.
We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation.
Support customers using active listening and consultative investigation techniques to deeply understand their needs.
You will work closely with customers to design, implement, configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.
Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp.
We offer a hybrid model.

This listing is sourced directly from ControlUp's careers page and normalized into a canonical job model.