KlearNow

Senior Customer Success Manager

United States · Senior

Sponsorship not specified$135k-$155kDetected 25 days ago

ComplianceStakeholder ManagementAccount ManagementSupply ChainLogisticsCustomer SuccessCommunicationPublic SpeakingFreight Forwarding

About the role

Customer Success (blend of Account Management and Customer Success), you will act as the strategic, commercial, and technical bridge between KlearNow and our Strategic Accounts.
Promote KlearNow usage across assigned accounts throughout the US and Canada, focusing on measurable business outcomes and ROI.
Executive Engagement & Strategic Partnerships

understands ARR, GRR, NRR, and can build a compelling business case for expansion.
You own the full post-sale relationship from driving adoption, measurable business value, executive alignment, and commercial expansion.
Build ROI cases, executive narratives, and business cases that drive adoption and executive buy-in.
Own the full commercial lifecycle post-sale: adoption, renewal, and expansion.

Preferably 3-5 years working for and/or with national, enterprise-level customs brokerage houses.
Demonstrated track record owning renewals and expansion revenue, not merely customer satisfaction scores.
Experience managing complex, multi-stakeholder strategic enterprise-level accounts at the VP and C-suite level.
Familiarity with customs brokerage, freight forwarding, and/or trade compliance operations is a significant advantage.

proven success presenting to VP- and C-level audiences and running QBRs independently.
U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent such as a Certified Customs Specialist (CCS) designation from the NCBFAA is preferred
Minimum 10 years in Customer Success, Account Management, or a combination role, ideally in SaaS, logistics, trade compliance, or supply chain software.

Monitor and maintain account health scores; own escalation and recovery plans for at-risk accounts.

In this role, you will proactively shape how customers derive value from the platform and position KlearNow as a long-term partner.
Serve as a subject matter resource on customers' trade compliance workflows - broker operations, entry types, IEEPA/tariff implications, and HTS classification needs.
KlearNow operates in a dynamic regulatory environment; IEEPA tariff changes, duty rate volatility, and evolving customs modernization initiatives mean our customers are under constant pressure.
The best CSMs here don't just support a software product; they help customers navigate the intersection of technology and trade policy.

This listing is sourced directly from KlearNow's careers page and normalized into a canonical job model.