Rhsc
Government Programs Customer Service Representative
Farmington Hills, MI
Sponsorship not specifiedDetected 4 days ago
CRMCustomer SupportCommunication
About the role
- Promptly and professionally responds to member, client and provider questions through multiple channels, including, but not limited to telephone, email, fax and U.S. mail communication using proper etiquette, grammar, punctuation, etc.
- Clearly and accurately communicates all eligibility, benefit, claim status and payment information related to caller's questions
- Properly identifies the reason(s) for the call and provides appropriate resolution to inquiries and complaints within specified timeframes and guidelines established by regulatory agencies or client contracts.
Requirements
- Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 7:55 a.m. and ending as late as 11:00 p.m., Monday through Friday
- Demonstrated knowledge of personal computers and software applications (including Windows) through previous experience and/or coursework
- Meets or exceeds quality standards as required for position
- Meets or exceeds call center metrics as required for position
- Enters and adjusts claims as required
Nice to have
- Possess a high school diploma or equivalent, with an associate's degree in business administration or a related field preferred
Benefits
- We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
- At Delta Dental, we celebrate our All In culture.
Visa & Work Authorization
- out regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, he
This listing is sourced directly from Rhsc's careers page and normalized into a canonical job model.