RR Donnelley
Senior Account Manager (Legal Services) - Remote
Warrenville, IL, United States · Senior
Sponsorship not specified$92k-$147kDetected 4 days ago
Data AnalysisFinancial AnalysisAccountingForecastingExcelProcess ImprovementPerformance ManagementContract ManagementCustomer SupportLeadershipCommunicationPublic SpeakingOrganizational SkillsMicrosoft OfficeFinancial Reporting
About the role
- RRD provides marketing, packaging, print, and business services to the world's most respected brands.
- The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Schedule: Mon-Fri 8am - 5pm (some flexibility) EST.
Responsibilities
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- People Leadership - develop a highly functioning client team
- Foster cross-training and a sense of team work to optimize client service delivery
- Manage relationships with clients by ensuring a high level of customer satisfaction
- Drive operational excellence across all invoice lifecycle stages: Ready to eBill, automated submission, error management, appeals, accruals, client acceptance, and reporting
- Maintains effective controls to maximize profits and to ensure conformity with budgets
- Lead escalations involving invoice disputes, vendor platform issues, compliance concerns, and billing delays
- Partners with business leadership to successfully deliver profit improvement and/or financial success against contract terms
- Develop and maintain best practices for: invoice automation, error bucket management, workflow optimization, dashboard utilization, vendor platform integrations
- Drive reduction of aged invoices, rejection volumes, and follow-up inventories
Requirements
- Bachelor's degree in Finance, Accounting or other related field, or equivalent experience is required
- 5 or more years' experience in leading all aspects of eBilling, Billing, and Compliance service delivery
- Deep understanding of contract management principles required to ensure performance against agreed terms and conditions understanding deal structures, client solutions and ongoing risk management
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
- Must be able to meet deadlines and complete all projects and escalations in a timely manner
- Must be able to interact effectively with multi-functional and diverse backgrounds
- Ability to work in a fast-paced environment
- Must be self-motivated with positive can-do attitude
Compensation
- $92k-$147k
Benefits
- Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
- Monitor workload distribution and staffing utilization to ensure appropriate coverage and service levels
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