Otter Match

Product Manager - Product Platform

Mountain View · Full-time

Sponsorship not specified$176k-$242kDetected 8 days ago

Distributed SystemsSQLProduct ManagementCommunicationCollaboration

About the role

We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery.
Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business.
We increase sales, reduce order issues, and decrease delivery headaches.

As Product Manager for Product Platform, you'll own the shared components and services that power Otter's "operating system" - the foundations every product team builds on. You will:
Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security.
Lead improvements to Otter's platform experience, from navigation and shared UI components to shell performance and API reliability.
Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging.
Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter's product teams.
Proven ability to ship and scale platform or shared services that support multiple products and teams.
As Product Manager for Product Platform, you'll own the shared components and services that power Otter's "operating system" - the foundations every product team builds on.

3+ years of product management experience or equivalent.
Data-driven decision maker with proficiency in SQL and analytics tools.
In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.

Base salary is just one part of your total rewards package.
You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):
Medical, dental, and vision insurance (multiple plans, incl.
Company-paid life and disability insurance (short- and long-term)
Optional supplemental life insurance for self, spouse, and children
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Time Off policies:
Discretionary vacation days
Paid Bereavement leave

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology.
What we're looking for
Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.

This listing is sourced directly from Otter Match's careers page and normalized into a canonical job model.