Third Wave Automation

Third Wave Automation

Manager, Field Engineering & Operations

Union City, Ca

No sponsorship$175k-$210kDetected 1 day ago
Machine LearningCustomer SuccessCustomer SupportRoboticsHardware DesignLoad TestingLeadership

About the role

  • Company Description Third Wave Automation is a rapidly growing startup that has demonstrated its core technology components, proven its market fit, and just closed its Series C funding.
  • If you are excited about cutting edge machine learning, robotics that affects the real world, and want to join a company where your skills can have a huge impact, you'll fit right in.
  • You will act as the critical bridge between our field operations and core engineering teams.

Responsibilities

  • Recruit, manage, and mentor a team of high-performing Field Engineers.
  • Own the capacity planning and on-call scheduling for L1/L2 support.
  • Manage fleet maintenance schedules, execute operational Proof of Concepts (PoCs), and track key performance metrics.
  • Drive customer success initiatives focused on increasing daily utilization and adoption of the deployed fleet.
  • Partner directly with software and hardware engineering to review field data.
  • Use your technical understanding of robotics (localization, perception, autonomy) to accurately qualify bugs, assess severity, and prioritize engineering support requests.

Requirements

  • 7+ years of experience in field engineering, technical operations, or deployment within the robotics, autonomous vehicle, or industrial automation space.
  • 2+ years of direct people management experience, with a track record of hiring and scaling technical teams.
  • You do not need to write the code, but you must be able to read system logs, understand the architecture, and hold technical ground with senior engineers.
  • Be productive when you work best.
  • We value each person's expertise and experiences.
  • A strong baseline in robotics (perception, localization, calibration) is required to effectively triage field issues, prioritize engineering bugs, and ensure our fleet operates safely and efficiently at scale.
  • We are unable to sponsor H-1 visas subject to fees required by the 'Restriction on Entry of Certain Nonimmigrant Workers' Presidential Proclamation dated September 21, 2025.
  • Strong fluency in robotics systems and terminology (e.g., localization, perception, calibration, kinematics). You do not need to write the code, but you must be able to read system logs, understand the architecture, and hold technical ground with senior engineers.
  • Experience managing L1/L2 customer support structures and on-call rotations.
  • Demonstrated ability to manage cross-functional projects spanning deployment, customer success, and ongoing fleet operations.
  • Willingness to travel to customer sites for critical deployments, mapping surveys, or high-level customer escalations.
  • The pay range for this position is $175,000 - $210,000/yr+ benefits+equity
  • however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.
  • More About Working Here
  • Our Core Values:
  • Safety. We consider safety in everything we do.
  • People. We care about our teammates as people.

Skills

  • Company Description

Compensation

  • The pay range for this position is $175,000 - $210,000/yr+ benefits+equity; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Benefits

  • Comprehensive benefits.
  • Health, Dental, Vision, and a 401k matching program, to boot!
  • Flexible working schedule.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • Be the point of contact for our customers for day to day operations and production issues and communications.

Equal opportunity

  • We are an equal opportunity employer and value diversity at our company.

Visa & Work Authorization

  • We are unable to sponsor H-1 visas subject to fees required by the 'Restriction on Entry of Certain Nonimmigrant Workers' Presidential Proclamation dated September 21, 2025
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This listing is sourced directly from Third Wave Automation's careers page and normalized into a canonical job model.