Spencers SPA Careers

Assistant Spa Manager

Brooklyn, NY · Full-time

Sponsorship not specifiedDetected 8 days ago

SalesCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

As the Assistant Manager at Spencer's, you will be a key member of the spa's leadership team, supporting the Spa Director in overseeing daily operations while also acting with autonomy and leadership when the Director is off-duty.
This role requires a proactive, hands-on approach to managing the spa environment, ensuring excellent service, staff performance, and guest satisfaction.

Sales Leadership & Revenue Growth Drive membership and package sales by implementing and executing high-conversion sales strategies.
Lead by example and personally exceed individual sales goals while coaching the team to do the same.
Develop, implement, and manage targeted promotions and sales initiatives to drive membership growth.
Supervise, train, and motivate a team of front desk associates to deliver a seamless client experience.
Optimize front desk workflows, staﬃng levels, and scheduling to ensure peak operational eﬃciency.
Lead by example in professionalism, communication, and customer service excellence.
Collaborate with the Spa Director to execute special events, seasonal promotions, and marketing campaigns.
Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.

Experience with POS and booking systems
proficiency in tracking and analyzing sales data.
Your ability to problem-solve effectively, demonstrate leadership, and contribute to the spa's growth will be critical to your success in this role.

Spencer's is a luxury boutique spa redefining the modern wellness experience.
Together, we're creating new experiences and reimagining wellness.
If you're driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.

Spencer's is a luxury spa group with locations in the New York City and Los Angeles areas.
Offering top-tier wellness treatments in a luxurious setting, Spencer's focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design.
Overview: As the Assistant Manager at Spencer's, you will be a key member of the spa's leadership team, supporting the Spa Director in overseeing daily operations while also acting with autonomy and leadership when the Director is off-duty.
You will take the initiative to address challenges, resolve issues promptly, and maintain the high standards Spencer's is known for.
This critical leadership role is responsible for optimizing front desk operations, managing a high-performance sales team, and ensuring revenue growth through strategic membership and package sales.
Reporting directly to the Spa Director, this individual will be instrumental in driving topline sales, enhancing client experience, resolving operational challenges, and ensuring team accountability.

This listing is sourced directly from Spencers SPA Careers's careers page and normalized into a canonical job model.