Teoco
Account Manager
San Francisco, CA
Sponsorship not specifiedDetected 2554 days ago
Project ManagementSalesAccount ManagementRecruitingOnboardingCustomer Success
About the role
- Join a scaling, tight-knit team that's working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations.
Responsibilities
- Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
- Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
- Advocate internally for the customer's needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
- Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment
Requirements
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
Skills
- Don't be mistaken, this is a challenging career path but also highly rewarding.
- If so, stop reading and start applying.
Compensation
- Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
- Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience
Benefits
- Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact
Company info
- Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
- Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
- Educate customers on the value they are receiving from Lever's products and why the solutions we provide are essential to their continued recruitment and hiring successes
- Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.
- Utilizing agreed-upon milestones and metrics, you'll keep customers on course to execute on the success of their plans with Lever.
- Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
- Confidently handle high-stakes, time sensitive issues with customers
- Ensure Lever's success based on the customers specific business case across a 12-month account lifecycle
- Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy.
This listing is sourced directly from Teoco's careers page and normalized into a canonical job model.