Housecall Pro

Housecall Pro

Manager, Retention

United States · Contract

Sponsorship not specified$74k-$83kDetected 6 days ago
Account ManagementExcelCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

  • As a Manager, Retention, you oversee a team of Retention Specialist Coaches in a fast-paced environment, whose job it is to earn a second chance from Pros looking to cancel.
  • You excel in motivating others, and cultivate a collaborative, growth-oriented work environment.
  • You work directly with leadership to ensure your team is delivering a positive experience for our service professionals (our Pros).

Responsibilities

  • Help us build solutions that build better lives.
  • the home service professionals that support America's 100 million homes.
  • Drive key metrics from your team (i.e. median first response time, first 30 day success metrics, save rates, QA scores)
  • Create a supportive environment and continued investment in team members, ensuring they are well versed in all company and departmental goals, and leading their further development
  • Lead training and coaching sessions for support team members
  • We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe.

Requirements

  • 1+ years experience leading teams of 10+
  • Experience using AI tools to increase quality and efficiency of work
  • Bachelor's degree or equivalent experience in a related field
  • 2+ years experience in full-time customer support, account management, sales, or related field
  • What will help you succeed:
  • Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
  • Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
  • Ability to motivate and inspire your team to deliver exceptional service
  • Proactive problem-solving skills with a focus on improving processes and outcomes
  • Location Dependent Information
  • This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE ($51,900-$57,750 base salary + 30% bonus). The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro's equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.
  • Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
  • Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

Compensation

  • This role is open to candidates and the expected salary range for this role is $74,000-$82,500 OTE ($51,900-$57,750 base salary + 30% bonus).

Benefits

  • health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits.
  • A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off
  • Equity in a rapidly growing startup backed by top-tier VCs

Company info

  • You are passionate about our mission to champion Pros to success.
  • We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they're based.
  • Manage team schedule and daily attendance to ensure we are adequately staffed to meet the growing needs of our Pros
  • Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business.
  • Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.
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This listing is sourced directly from Housecall Pro's careers page and normalized into a canonical job model.