Aurora Solar

Aurora Solar

Account Manager, Mid-Market

United States · Mid · Contract

Sponsorship not specified$25k-$50kDetected 38 days ago
Agentic AISalesforceCRMAccount ManagementOnboardingCustomer SuccessCommunicationRenewable Energy

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • You won't just use the tools, you'll help shape them.
  • This is a role where your account management skills and your systems thinking sharpen each other.
  • The customers are real, the relationships matter, and the workflows you execute directly determine how well you can serve them.

Responsibilities

  • Own and grow a high-volume portfolio of accounts in the Scaled AM segment, driving retention, early renewal upsells, and expansion through a combination of proactive outreach and AI-assisted workflows.
  • Maintain clean, structured Salesforce data across the Scaled AM segment, including contact/account hygiene, renewal timelines, so that AI-driven workflows operate on reliable inputs.
  • Partner with GTM Ops to scope, test, and refine the tooling and field structures that power scaled customer intelligence.
  • Document workflows, playbooks, and operational processes for repeatable, low-maintenance assets the team can build on.
  • Identify recurring customer questions, content gaps, and failed resolution patterns, and route them to the right internal owner (Support, Product, Sales) through a structured process.
  • Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale.
  • This allows for financial growth within the role as the employee builds experience and displays a track record of performance success at Aurora.
  • Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all.
  • We're united in our work to support the world's transition to solar!

Requirements

  • 2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment.
  • Experience with Salesforce or similar CRM tools
  • you can craft outreach that feels personal at scale and represent Aurora's voice clearly across a large customer base.
  • Proven ability to manage a high-volume book of business with strong retention and upsell results, even with limited one-on-one customer time.
  • Comfort building and executing structured workflows - you don't just manage accounts, you build systems to manage them better.
  • you understand why data hygiene matters and you maintain it as a daily habit, not a quarterly cleanup.
  • Ability to identify account health signals - usage data, engagement trends, renewal timelines - and act on them before risk becomes obvious.
  • Strong written communication skills
  • Collaborative instincts - you're comfortable working cross-functionally with Sales, RevOps, Support, Product, and GTM Ops to get things done for your customers.
  • Organized, self-directed, and able to manage competing priorities across a complex portfolio without letting things fall through the cracks.
  • Nice to Haves
  • Familiarity with AI agent platforms or automation tools and an interest in building workflows, not just using them.
  • Background in solar, clean energy, or construction tech - understanding of the contractor and installer market is a real advantage.

Skills

  • Experience working with AI tools in a professional workflow context - drafting, summarizing, routing, or automating repeatable tasks.

Compensation

  • Our pay ranges are anchored to the median of the market for companies of our size and industry.
  • Our pay for new hires is typically set at the start of the position's pay range.

Benefits

  • 🏖️Flexible PTO
  • 🍼Parental Leave
  • 🏢 Coworking Stipend
  • 📶Connectivity Stipend
  • Learning & Development
  • 🩺Medical, Dental, and Vision

Company info

  • About the Team The Scaled AM team is built on a simple belief: when our customers win, we win.
  • Serve as the primary relationship owner for customers under approximately $25K to $50K ARR, ensuring every account receives timely, relevant engagement, even at scale.
  • Advocate for customers internally while contributing to Aurora's broader go-to-market strategy and product feedback loops.
  • The Scaled AM team is built on a simple belief: when our customers win, we win.
  • Aurora is on a mission to create a future of solar for all.
  • Compensation Philosophy: At Aurora Solar, we foster an exceptional work environment through inclusiveness and transparency.

Equal opportunity

  • We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.
  • If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form https://docs.google.com/forms/d/e/1FAIpQLSdIvyjhnxPXVhyK2Pn6Rk-Edu4ZQtcmVo6u-0Mvb4nmDFmgPw/viewform.

Visa & Work Authorization

  • consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences
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This listing is sourced directly from Aurora Solar's careers page and normalized into a canonical job model.