Osaro
Technical Support Engineer
San Francisco · Mid · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$6,288 more — $106,288 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $106,288 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This highly visible position involves collaborating with cross-functional teams-Machine Learning, Hardware, and Infrastructure-to enhance the OSARO robotic solutions.
Responsibilities
- Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.
- Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.
- Work closely with engineering and product teams to understand system behaviors and improve support protocols.
- Create and maintain customer facing knowledge base articles for commonly encountered issues.
- 3+ years of technical support or software development experience.
Requirements
- A Bachelor's degree or equivalent experience.
- Experience with industrial robotics applications.
- Proficiency in Python scripting.
- Proficiency in SQL, Grafana or other data visualization tools.
- Experience with Rust.
Compensation
- $100k-$160k
Benefits
- Health, dental, vision, and commuter benefits.
- 401(k) retirement plan.
- Paid parental leave with flexible options for extended leave.
Company info
- Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks.
- Monitor system performance and operational metrics to identify and address issues before they impact customers. Generate internal and customer facing dashboards.
- Excellent interpersonal skills for engaging with customers and internal stakeholders.
This listing is sourced directly from Osaro's careers page and normalized into a canonical job model.