Osaro
Technical Support Engineer
San Francisco · Full-time
Sponsorship not specified$100k-$160kDetected 588 days ago
PythonRustSQLLinuxGrafanaRESTMachine LearningDeep LearningData VisualizationLogisticsCustomer SupportZendeskRoboticsResearchCommunicationProblem Solving
About the role
- This highly visible position involves collaborating with cross-functional teams-Machine Learning, Hardware, and Infrastructure-to enhance the OSARO robotic solutions.
Responsibilities
- Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.
- Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.
- Work closely with engineering and product teams to understand system behaviors and improve support protocols.
- Create and maintain customer facing knowledge base articles for commonly encountered issues.
- 3+ years of technical support or software development experience.
Requirements
- A Bachelor's degree or equivalent experience.
- Experience with industrial robotics applications.
- Proficiency in Python scripting.
- Proficiency in SQL, Grafana or other data visualization tools.
- Experience with Rust.
Compensation
- $100k-$160k
Benefits
- Health, dental, vision, and commuter benefits.
- 401(k) retirement plan.
- Paid parental leave with flexible options for extended leave.
Company info
- Monitor system performance and operational metrics to identify and address issues before they impact customers. Generate internal and customer facing dashboards.
- Excellent interpersonal skills for engaging with customers and internal stakeholders.
This listing is sourced directly from Osaro's careers page and normalized into a canonical job model.