Foxen
Customer Service Representative (12 PM – 8 PM)
Columbus, Ohio
Sponsorship not specifiedDetected 50 days ago
Customer SupportCommunicationProblem SolvingTime Management
About the role
- We've built a profitable, growing business in a challenging market.
- Our product portfolio continues to deepen.
- And we still have significant room to grow.
Responsibilities
- Contribute to operational efficiency by suggesting and developing new process improvements.
- This role is posted externally as Customer Service Representative, but internally aligned to our Resident Support Specialist position.
- As a Resident Support Specialist, you'll be the primary point of contact for residents, helping them with questions, comments, and complaints.
Requirements
- Strong communication skills: The ability to convey information clearly and effectively, both verbally and in writing.
- Active listening: Paying close attention to what customers are saying to fully understand their needs and concerns.
- Empathy and patience: Staying calm and polite, especially when dealing with difficult or frustrated customers.
Skills
- The ability to convey information clearly and effectively, both verbally and in writing.
- Excellent organizational and time management skills with a proven ability to prioritize tasks and multitask effectively.
- A positive attitude and a proactive approach to learning new systems and adapting to change.
Benefits
- Foxen advances financial wellness through multi-family real estate.
- You will join a growing team of entrepreneurial professionals focused on disrupting the multifamily risk compliance industry, and you will have the opportunity to help develop the company's operational platform.
Company info
- Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.
- We've built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.
- That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego.
- Foxen isn't for everyone. But for the people it's for, it's a supportive place to grow.
- Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.
- Customers stay and expand with us.
- Foxen isn't for everyone.
- But for the people it's for, it's a supportive place to grow.
This listing is sourced directly from Foxen's careers page and normalized into a canonical job model.