CodeRabbit
Director of Customer Success, Americas
San Francisco · Director
Sponsorship not specified$200k-$300kDetected 68 days ago
AlgorithmsCode ReviewGitAzureCI/CDDevOpsLLMsProduct ManagementProduct StrategyAccount ManagementForecastingProcurementCustomer SuccessControlsResearchLeadershipCommunicationCollaborationBitbucket
About the role
- At CodeRabbit, we seek an exceptional, passionate Director of Customer Success to join our growing customer success organization in the Americas theater.
- Reporting to the VP of Customer success, you will ensure our customers realize value with our AI-powered code review platform.
- This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.
Responsibilities
- Hiring and developing a Customer Success Management team
- Building playbooks and knowledge bases
- Own a book of business to include renewals and expansion opportunities
- Own customer-facing communications to ensure a professional and concise message
- Partner cross-functionally to advocate for customer needs
- Develop and present periodic reviews to customer leadership
- Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team
Requirements
- At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes
- Ability to establish trust at the CxO level as well as with software development practitioners
- Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Experience with code review processes and tools
- Familiarity with AI, software developer, and open source technologies
- Experience with GTM at early-stage, high-growth, VC-backed startups
- Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
- Experience with major cloud providers and cloud-native technologies
- Familiarity with observability, RCA, and debugging practices
- Demonstrated success building and scaling customer-facing teams in a high-growth technology company
- Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
Skills
- business fluency in spoken and written English
- "NICE TO HAVE"
- Great candidates may also have one or more of these
- Crafting intuitive tools for developers
Compensation
- OTE for this role is $200K - $300K.
Benefits
- Competitive salary, equity, and benefits
- Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
Company info
- CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems.
- Our primary goal is to create the next generation of Gen AI-driven code reviewers:
- a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers.
- We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
- Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
- Educate customers on the best product usage, ensuring they maximize the value out of it
- You will lead and develop the organization responsible for the success and happiness of customers - across enterprises and startups.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from CodeRabbit's careers page and normalized into a canonical job model.