Lightcast
Customer Success Manager (AM I) - 1031 - REMOTE
Remote (Work From Home) US
Sponsorship not specifiedDetected 1 day ago
CRMAccount ManagementNegotiationForecastingExcelCustomer SuccessProblem SolvingPublic SpeakingMicrosoft Office
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India.
- Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses.
- Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives.
Responsibilities
- Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
- Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
- Maintain consistent commercial conversations throughout the customer lifecycle.
- Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
- Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
- Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
- Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
Requirements
- Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer's goals, challenges, and priorities.
- 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
Benefits
- Monitor product adoption, engagement, account health, and progress toward customer outcomes.
- Education and Experience:
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
Company info
- The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers.
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This listing is sourced directly from Lightcast's careers page and normalized into a canonical job model.