Fyxer AI
Senior Customer Support Specialist
Austin Texas · Senior
Sponsorship not specifiedDetected 18 hours ago
Computer VisionJiraCustomer SuccessCustomer SupportZendeskIntercomCommunicationProblem SolvingAdaptability
About the role
- ABOUT FYXER Since launching in May 2024 we've grown to $35 million in ARR.
- Hence, you must live in Austin to be considered. - Private medical, pension and lunch provided everyday The Hiring Process 1.
- Submit your CV (no need for a cover letter) 2.
Responsibilities
- Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
- Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
- Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
- You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.
- You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
- You proactively refine key support processes
- You're a trusted cross-functional partner who people actively seek out
- This might just be the best support job in the world.
- This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.
Requirements
- Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
- You actively use AI in your workflow - you have opinions on what works, what doesn't and where it's heading
Compensation
- Salary and other bits:
Benefits
- Private medical, pension and lunch provided everyday
Company info
- Ranked 7th in Andreessen Horowitz's list of top AI apps.
- Every other company in that top 10 is valued at $10B+.
- We are the outlier.
- We hire exceptional people, give them total ownership, and get out of their way.
Apply directly at Fyxer AI →Create a free account for alerts like thisView Fyxer AI immigration profile
This listing is sourced directly from Fyxer AI's careers page and normalized into a canonical job model.