Redpanda Data
Renewals Manager
Austin, TX · Director
Sponsorship not specifiedDetected 34 days ago
SQLCloud PlatformsKafkaMachine LearningAgentic AISalesforceCRMSalesAccount ManagementForecastingCustomer SuccessCommunicationCollaborationOrganizational Skills
About the role
- This is a hybrid role based in our central Austin office, with a minimum of 3 days/week on-site.
- We're looking for a Renewals Manager to join our growing Customer Success organization.
- The reports directly to the Director of Customer Success Management.
Responsibilities
- Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution
- Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies
- Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce
- Experience working in Salesforce or a comparable CRM to manage pipeline and forecast
Requirements
- 5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company
- Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously
Nice to have
- Experience in a technical SaaS, open source, cloud infrastructure, or developer tools company
- Familiarity with data streaming, Kafka, or AI/ML infrastructure concepts
- Exposure to renewal-specific tools such as Gong, ChurnZero, or Clari
- Startup or pre-IPO experience
- You'll dive into a nimble, high-impact team with the latest AI tools - and the budget to actually use them.
Skills
- Clear, professional communication skills - written and verbal - with comfort leading customer-facing conversations
Compensation
- U.S. base salary range for this role is $105,000, not including bonus and/or commission.
Company info
- Lead commercial conversations with customers around contract terms, pricing, and multi-year options
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