BlackDoctor
Client Engagement Manager
Magnificent Mile, Chicago
Sponsorship not specified$85k-$90kDetected 9 days ago
Project ManagementClinical TrialsLeadershipCommunicationCollaboration
About the role
- The Client Engagement Manager will report directly to the Director of Client Engagement, within the Commercial Operations org structure.
Responsibilities
- Lead end-to-end program delivery for editorial product and clinical-trial-adjacent initiatives ensuring compliance, on-time delivery, and white glove service.
- Own onboarding and operational readiness for clinical trials, sponsored and branded programs; develop onboarding trackers and dashboards to monitor progress, protocol adherence, and risk early.
- Drive cross-functional collaboration with content, editorial, marketing, and sales initiatives, coordinating stakeholders across Product, Marketing, Editorial, Design, and Sales to align objectives and drive accountability.
- Support go-to-market and trial-related initiatives for content programs, advocacy activities while ensuring regulatory and compliance alignment.
- Manage risk, issue resolution, and escalation with clear communication to senior leadership; maintain transparency through reporting dashboards.
- Optimize tool usage to improve visibility, documentation quality, and cross-team handoffs, train teams on new processes and tools.
- Serve as client/partner liaison for high-impact, regulated pharma initiatives, ensuring compliance, data integrity, confidentiality, and quality of deliverables.
- The Client Engagement Manager will own management of program-driven initiatives for key clients, with emphasis on content, clinical trials, and regulatory-aligned program delivery.
- This role partners with Content, Marketing, Editorial, Design, Product, and Sales to drive program execution, onboarding, and cross-functional collaboration.
Requirements
- Experience with onboarding, operational readiness, and end-to-end program management for multiple initiatives.
- Proficiency with project management and collaboration tools
Nice to have
- Familiarity with clinical trials or regulatory-aligned programs.
- Background in onboarding standardization, SOP development, and scalable program frameworks for content-driven/pharma programs.
- Experience coordinating large-scale events or clinical-trial-related activities
- understanding regulatory considerations in pharma.
- Collaborative, mission-driven team with opportunities for professional growth
- Bachelor's degree required, Project Management credentials or coursework a plus.
Compensation
- Competitive salary commensurate with experience
Benefits
- Comprehensive benefits (medical, dental, vision, 401(k)
- Flexible work arrangements and generous PTO
- Opportunity to influence health outcomes in Black communities
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