N8N
Senior Customer Success Manager
Texas · Senior
Sponsorship not specifiedDetected 7 days ago
GitAI OrchestrationSAPValuationCustomer SuccessCadenceLeadershipCommunicationMentoring
About the role
- We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.
- If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us.
Responsibilities
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
- Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
- Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
- You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through
- You've operated in high-growth environments and enjoy "build the plane while flying it" work
- A passionate team 🤩 - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Giving back 🤝 - We're big fans of open source, and you'll get $100 per month to support projects you care about.
Requirements
- 💻 Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate
- 💼 Commercial acumen: You've driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact
Nice to have
- Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)
Skills
- Prior exposure to workflow automation/integration platforms helps you ramp faster
- Our company language is English.
- You've used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization
- The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
Compensation
- Career growth 📈 - We hire rising stars who grow with us! You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
Benefits
- Ownership 💪 - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity.
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 -
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families-plus a no-cost premium HDHP option with a pre-seeded HSA-along with dental and vision coverage.
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
Company info
- You've owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end.
- Own a book of n8n's most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey
- Competitive compensation 💸 - We offer fair and attractive pay.
Visa & Work Authorization
- We can sponsor visas to Germany; for any other country, you need to have existing right to work
This listing is sourced directly from N8N's careers page and normalized into a canonical job model.