Choice Hotels International Services Corp.
Front Office Representative
Phoenix AZ - Radisson Hotel Phoenix Airport
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About the role
- Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper
- upscale to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized
Responsibilities
- his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
Requirements
- In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
- Background checks are also required before employment begins.
- The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
- Strong customer service experience required
- Ability to push/pull up to 30lbs
- Ability to stand, stoop or bend for entire shift
- Ability to lift up to 20 pounds
- Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Nice to have
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions
- Keeps current on hotel accommodations, services and local attractions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Records resolutions to guest complaints on the "Make it Right" log
- Works with other departments as appropriate to arrange for services requested by the guest
- Stays current with developments in the hotel by reviewing and updating the communication log
- Prepares end of shift summaries and communications for management and other shifts
Equal opportunity
- Choice Hotels International is an equal opportunity employer and affirmative action employer.
This listing is sourced directly from Choice Hotels International Services Corp.'s careers page and normalized into a canonical job model.