Cushman & Wakefield
Account Operations and Performance Manager
Remote CW Site - USA - Flexible United States
Sponsorship not specified$106k-$125kDetected 84 days ago
Project ManagementAccount ManagementExcelProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingOrganizational SkillsMicrosoft OfficeSharePointLean Manufacturing
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odds of building a lasting career here
43Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
- Discrimination of any type will not be tolerated.
- Please refer to the job title and job location when you contact us.
Responsibilities
- Develop and maintain the account performance management program that aligns to client and corporate goals.
- Manage KPI and SLA reporting, scorecards, dashboards, and governance processes.
- Lead root cause analysis, corrective actions, and performance improvement initiatives to resolution.
- Maintain account governance, compliance, and risk management programs.
- Manage contract adherence, amendments, service-level reviews, and change requests.
- Develop and maintain risk registers, issue logs, and escalation processes.
- Help to provide design concepts, organize, and maintain the account SharePoint environment in conjunction with the Technology Team.
- Develop and maintain account playbooks, onboarding materials, knowledge repositories, and operational documentation.
- Lead organizational and operational change management initiatives.
- Partner with leadership teams to improve processes, remove waste, and drive efficiencies.
Requirements
- Bachelor's degree in business, Operations, Project Management, Organizational Leadership, or a related field.
- 5-8+ years of experience in operations, account management, program management, business operations, or continuous improvement.
- Experience supporting large, complex client accounts and cross-functional teams.
- Proven success leading change management, performance management, and operational improvement initiatives.
- Required Skills & Competencies
- Advanced SharePoint administration and content management expertise.
- Proficiency with Google Workspace (Google Sheets, Docs, Slides, Drive, Forms).
- Experience with performance dashboards, reporting, and data analytics.
- Ideal Candidate Profile
- Exceptional verbal, written, and presentation skills.
- Strong people management, leadership, and stakeholder engagement capabilities.
- Strong Microsoft 365 skills (Excel, PowerPoint, Teams, Word, Outlook).
- Excellent organizational, administrative, and project management skills.
- Strong change management, process improvement, and problem-solving abilities.
Nice to have
- Lean Six Sigma certification or experience preferred.
Compensation
- $ 106,250.00 - $125,000.00
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