Choice Hotels International Services Corp.
Group Sales Manager
Chicago IL - Radisson Blu Aqua Chicago
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About the role
- Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world.
- A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.
- The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.
Responsibilities
- o Develops and implements strategies for achieving individual sales goals
- o Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
- o Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
- o Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
- Maintains proper flow of information to sales team, reviews sales work file of assigned
- Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Requirements
- Required to stand, sit, and walk for extended periods of times
- business, and a hospitable service atmosphere must be maintained at all times
- Background checks are also required before employment begins.
- o Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Benefits
- Ability to work a flexible schedule when needed due to business volume or group needs
- o Delivers and sells hotel's features and benefits to meet clients' needs
- Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
- o Communicates and reinforces the vision for customer service to all managers, supervisors and employees
Company info
- o Solicits potential guests and customers on a timely basis to confirm business using a variety of tools and sales skills
- o Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
This listing is sourced directly from Choice Hotels International Services Corp.'s careers page and normalized into a canonical job model.