Choice Hotels International Services Corp.
Assistant Front Office Manager
Salt Lake City UT - Radisson Hotel Salt Lake City · Full-time
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About the role
- Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world.
- A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.
- The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.
Responsibilities
- Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
- Manages the operation of the front office and related areas
- Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
- Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
- Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Develops and implements strategies and practices which support employee engagement
- Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
- Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
- Drives employee engagement through the creation and implementation of departmental action plans
- Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Requirements
- Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
- Minimum one year in a supervisory or management front office position required
- Previous management experience required
Compensation
- Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Benefits
- Assists in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
- Communicates and reinforces the vision for customer service to all managers, supervisors and employees
This listing is sourced directly from Choice Hotels International Services Corp.'s careers page and normalized into a canonical job model.