Choice Hotels International Services Corp.
Executive Lounge Attendant
Chicago IL - Radisson Blu Aqua Chicago
Sponsorship not specifiedDetected 30 days ago
ExpressCustomer SupportCommunicationPublic SpeakingOrganizational SkillsFood Safety
About the role
- Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world.
- A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories.
- The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.
Responsibilities
- Maintain a courteous, efficient and welcoming entrance to the Hotel's Executive Club Lounge.
- Maintain cleanliness, organization, and ambiance of the lounge at all times
- Monitor guest consumption and maintain appropriate service levels
- Support upselling efforts for lounge access and premium room categories
- Support reporting needs (guest satisfaction, consumption trends, etc.)
- Maintain accurate records of incidents or guest issues
- Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Requirements
- Ability to lift up to 25 lbs
- Ability to stand for extended periods
- Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Nice to have
- Greet and acknowledge guests by name whenever possible
- Provide personalized service, including local recommendations, reservations, and guest assistance
- Anticipate guest needs and proactively resolve concerns
- Promote hotel amenities, services, and upgrades
- Oversee daily setup and breakdown of lounge service periods (breakfast, daytime offerings, evening reception)
- Ensure all food and beverage presentations meet brand and hotel standards
- Monitor inventory levels and coordinate replenishment with kitchen/F&B team
- Assist with light food preparation and presentation (as applicable)
Equal opportunity
- Choice Hotels International is an equal opportunity employer and affirmative action employer.
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